FAQ – X-FOOTWEAR

Orders & Delivery

What's the delivery time?

Our standard delivery time is 3-5 business days.

How do I track my order?

After your order ships, you will receive a tracking number via email to monitor your delivery status.

What happens if I don't pick up my package?

If you don’t pick up your package, it will be returned to us. Contact customer service to arrange a reshipment or refund.

I haven't received a confirmation

If you haven’t received a confirmation email, check your spam folder or contact customer service for assistance.

Returns & Refunds

How do I return the products?

To return socks, contact our customer service for a return authorization and instructions.

When will I get my money back after an approved return?

Refunds are processed within 5-7 business days after receiving the returned product.

Payments

Can I pay after I get the socks ?

Payment is usually required at the time of purchase. However, in some countries, post-delivery payment options are available.

Do I need to pay taxes or customs?

Taxes and customs fees are included in the price.

What payments methods are available?

We accept various payment methods including credit cards, PayPal, Klarna and other secure payment options.

My discount code doesn't work

If your discount code doesn’t work, check the expiration date and terms. Contact customer service if the issue persists.

Products

What material is the socks made of ?

Our socks are made of a high-quality cotton for comfort and durability.

Is the sizing normal ?

Yes, the sizing follows standard sock sizes.

What happens if I get a faulty products?

If you receive a faulty product, contact customer service immediately for a replacement or refund.

I have received the wrong product.

Contact customer service immediately to report the issue and we will correct your order promptly.

My order is missing a product